The board decides to extend the search for a new ER Chief, leaving Kerry waiting for a decision. Benton visits a doctor who is deaf and he realizes that there is nothing "wrong" with his son. Mark saves the life of a gay prostitute and then tries to get the kid to avoid reckless behavior. Carter loses his Resident Advisor job because of Lucy, then blames her for not going along with his plan to defraud an insurance company, but she inadvertently leads him to shave off a nasty-looking beard he'd been growing. Corday saves two lives and impresses Benton enough that he decides to request she be his intern instead of Dale's. Carol tries to help an elderly Jewish guy find a place to live.

John Carter returns to the Congo to retrieve Luka Kovac's body. He finds however that the area where was killed is still too dangerous to enter. He and Gillian finally manage to hitch a ride with a Red Cross worker, Debbie, who is going to the area. In flashbacks, we learn how Kovac and his fellow aid workers were taken prisoner by rebel troops. They are shot, one at a time, until only Luka is left. Amid the destruction of the eastern Congo, we learn his fate. Carter also makes a fateful decision.