Now back in charge Joyce is puzzled by Mateo's distant attitude. He has been summoned to go and see his mad mother-in-law Dolores, who, having accused him of abandoning wife and family, pulls a gun on him and ties him to a chair. Fortunately he rings the hotel and a rescue mission is launched. Liam hears from Psychic Sue that he has a job offer in Madrid, which he accepts, taking along a friend. By posing as a famous footballer and his agent Terri and Tiger retrieve Clive's money from Monty with the tacit approval of Melanie whilst Glynn's wife Rhiannon turns up. She has lost Donald though he does send Jacqueline a message to say that he is still alive.

As the new season begins Jacqueline, assisted by Kenneth and the visiting Troy, scatters her late husband's ashes over Benidorm whilst Sheron and Billy Dawson check in, along with scheming, selfish grand-dad Eddie, teen-aged son Rob and precocious little girl Jodie Tiger returns with his dim friend Joey and both take a shine to new employee, the efficient Amber, whom Joyce has chosen over the smooth-talking Marcus - recognized by Troy as the man who, with accomplice Brandy, once robbed the hotel.