The board decides to extend the search for a new ER Chief, leaving Kerry waiting for a decision. Benton visits a doctor who is deaf and he realizes that there is nothing "wrong" with his son. Mark saves the life of a gay prostitute and then tries to get the kid to avoid reckless behavior. Carter loses his Resident Advisor job because of Lucy, then blames her for not going along with his plan to defraud an insurance company, but she inadvertently leads him to shave off a nasty-looking beard he'd been growing. Corday saves two lives and impresses Benton enough that he decides to request she be his intern instead of Dale's. Carol tries to help an elderly Jewish guy find a place to live.

When a gunshot wound victim arrives, the new chief and Abby butt heads on how to treat the patient. Abby comes to Sam's defense when she goes before a nurses disciplinary board.