The Garveys arrive for the new season but run into trouble at customs when Madge's crushed tanning powder is mistaken for something illegal and Mick is held overnight. Meanwhile Kenneth, running his hair salon with Liam, accidentally starts a fire, which does not impress Clive and Tonya Dyke from Watford, who already see the Solana as a dump. They are also less than impressed by the overtures of Jacqueline and Donald, who stage a protest to insure the free holiday they were promised. Whilst the Dykes' boy Tiger leads Michael astray - including getting a tattoo - Tonya is suspicious of Clive's genuine efforts to be helpful to Janice and Kenneth has to appear in front of the hairdressers' Mafia don Herbert, who turns out to be harmless and a friend of Kenneth's mother.

Mick is released from prison and Janice grudgingly accepts a lift from Clive to go and meet him though, thanks to Donald's navigation, they end up getting lost. Michael covers his tattoo in a bandage and begs Janice not to tell his father but he and Tiger still run riot, stealing cigarettes and raiding the office whilst the Dykes' daughter Bianca arrives and is mistaken for a prostitute. Mateo is angry when Joyce employs hunky young Jason as a barman on a week's trial as he is a hit with the ladies and better at making cocktails. Les introduces Mateo to a friend who will school him to beat the younger man at a cocktails shaking contest but in the meantime Kenneth discovers that Jason is a wanted man and provides information that will remove him from the Solanas.

Martin Weedon arrives with his noisy friends for his wealthy mate Jonty's stag weekend, immediately annoying staff and the other guests. Clive and Mick make up whilst their sons steal some odd pills from the Garveys' room to help the celebrants get high as the Stewarts take the partyers out on a night to remember, especially as Jacqueline is standing in for the stripper. Madge meanwhile undoes the harmony between the Dykes and the Garveys whilst next morning Mateo discovers that Joyce is not as opposed to Jonty as she had previously claimed.

A hung-over Martin wakes up in bed with Bianca and is appalled to learn she is a minor. He is in fear of Clive but agrees to meet him and is relieved to find it is because he told Bianca he had a villa and Clive wants to know how to build his own. Kenneth panics when an elderly client appears to die under the dryer and borrows Madge's scooter to dispose of the 'corpse' - which comes back to life whilst Joyce organizes a volleyball contest where the Stewarts in their anti-gravity boots thrash Michael and Tiger, who lose their holiday money in a bet as a result. However Tonya's superb showing at the karaoke wins it back whilst Martin finally hits the jackpot at the casino, thanks to Donald's lucky penny.

Joyce takes a three day break leaving Les in charge. He is not very good, accidentally attacking Clive and being coerced by Bianca into sacking Mateo for flirting with her, though a full-scale protest with television coverage leads to his reinstatement. The Stewarts prepare to scatter the ashes of a deceased friend but the wind blows away the box, opening it to reveal what appears to be a severed head - actually Les's new wig, as the boxes got mixed up, All this determines Joyce to return to work early, with old flame Cyril, who has escaped from a Thai prison. Madge, meanwhile, is untypically nice to everybody, believing she is terminally ill, but, as she breaks the news to the Garveys a fight breaks out, due to Les's incompetence.

Now appointed assistant manager Cyril organizes an eating contest, Hombre Versus Food though Kenneth does not take part and, encouraged by Liam, goes on a health kick, not that it does him much good. Mick discovers that Madge is not terminally ill, though, when confronted, she blames the doctor for a misdiagnosis whilst Tonya persuades Janice that she needs an expensive make-over at the spa where she is a beauty therapist. Meanwhile Michael and Tiger vie for the attention of the lovely Elena and Michael is delighted when she chooses him. The eating contest goes ahead, causing mass sickness as the meat was obtained from a butcher's dumpster. Joyce prepares to resign but she is saved when Cyril does a runner.

Dominant Crystal Hennessy-Vass, the founder and chief executive of the Solana group, sweeps in, demanding that Joyce downgrade the hotel from a four to a three star, to give the impression that the guests are getting better value for money. After she has left a party of Dutch businessmen arrive and Les and Mateo, in their efforts to make them feel at home, are accused of racial stereotyping. Kenneth leaves hospital to find that Herbert has bought his salon and the Stewarts are invited by their raucous friend Queenie to the Costa Blanca Swingers Association party, where they meet former porn star Pepe De La Cruz and his wife Agnes, who turns out to be an old flame of Donald. Tiger tries to prevent Michael from seeing Elena but, impressed when Michael tricks the warring Dykes and Garveys into making up, tells him that she is waiting for him on the beach.

Does Madge have a stalker? Tiger is robbed by his mate. Donald and Jacqueline are celebrating their 25th wedding anniversary with a weeks wife swap. The staff are up in arms.

The Garvey's find out that Madge's inheritance is no joke - as we wave goodbye on their jetset to Las Vegas. But something had to bring this news: a séance held by Kenneth to contact his mum, but instead get the thumbs up message for Madge.

Joyce is suspicious when Kenneth's salon seems overly busy and finds that he is offering cut-price Botox. She agrees to keep quiet about it provided he can fit her in. Clive's sister Terri arrives and instantly falls for Mateo, much to Tiger's embarrassment, though, thanks to Glynn, she has her way with him. In the evening Les hosts a 'Bullseye' type quiz, mixing darts and general knowledge, to which the Maltbys - Noreen and her son Geoff, the Oracle - make a dramatic entrance. Geoff is bullish and full of confidence but gets beaten by Clive and Tiger. A fight breaks out but Joyce, the victim of back street Botox, is not the best person to break it up.

Helped by the local Chinese restaurateur Kenneth discovers what was in the Botox treatment he gave Joyce and ends up at the vet's for the antidote - which has an equally bizarre effect. Meanwhile Liam resists his mother Gloria's efforts to get him to return to England and work for her gangster boyfriend, Jacqueline shines in a local pelota game and the Oracle's attempt to impress the Dykes by walking on hot coals finds an admirer in Terri.

Solana owner Crystal Hennessy-Vass sweeps into the hotel and, whilst admiring Kenneth's cut-price operations, insists on more savings. This includes firing Joyce and replacing her with Janey Yorke, who will work for less money. The Oracle's new companion, Romanian beauty Ionela, turns heads though Noreen discovers that he has not been entirely truthful about his financial situation in order to impress his conquest whilst Tiger finds that Annie, the girl after whom he lusts, is also no all she seems when Glynn and Jacqueline take to the stage for the karaoke.

Jason is back but what is his connection to Janey York? Clive gets swindled out of 5,000 euros by dodgy estate agents Monty and Melanie. The Oracle and Noreen are stuck in a lift, discovering all sorts about each other.

Now back in charge Joyce is puzzled by Mateo's distant attitude. He has been summoned to go and see his mad mother-in-law Dolores, who, having accused him of abandoning wife and family, pulls a gun on him and ties him to a chair. Fortunately he rings the hotel and a rescue mission is launched. Liam hears from Psychic Sue that he has a job offer in Madrid, which he accepts, taking along a friend. By posing as a famous footballer and his agent Terri and Tiger retrieve Clive's money from Monty with the tacit approval of Melanie whilst Glynn's wife Rhiannon turns up. She has lost Donald though he does send Jacqueline a message to say that he is still alive.

As the new season begins Jacqueline, assisted by Kenneth and the visiting Troy, scatters her late husband's ashes over Benidorm whilst Sheron and Billy Dawson check in, along with scheming, selfish grand-dad Eddie, teen-aged son Rob and precocious little girl Jodie Tiger returns with his dim friend Joey and both take a shine to new employee, the efficient Amber, whom Joyce has chosen over the smooth-talking Marcus - recognized by Troy as the man who, with accomplice Brandy, once robbed the hotel.

Kenneth's uncle dies but he leaves the salon to club doorman Norman, who demands a high rent for it. Fortunately Troy decides to stay on and, with Jacqueline, buy the lease from Norman. Sheron and her children are not amused when Eddie announces that he intends to move in with them whilst the Maltbys return, the worse the wear for a paint-balling session. Amber turns several male heads, including Tiger and Joey, who compete - unsuccessfully - to get her phone number, and Mateo, whose attempts to impress by demonstrating First Aid are just as fruitless.

Joyce attends a property auction where she is gazumped by restaurateur Mr Wu, though fortunately a former Solana guest comes to her rescue. Eddie almost convinces Sheran that he is terminally ill until she sees him misbehaving and Kenneth is less than pleased with Troy's plans for the new look salon. Joey and Tiger hit the town to pull local girls but fall foul of a group of bikers, leading to a drinking contest with a bizarre outcome whilst the Oracle, incensed that he has been dropped from his quiz league for alleged match-rigging, clashes with Pauline - who, after eighteen dry months, falls off the wagon as a result.

Joyce gets a public proposal from dodgy estate agent Monty, who, due to a mix up with identity cards, believes she is very wealthy, though he takes it back on learning the truth. Les tells Mateo he is going for corrective surgery - meaning for his eyes - but Mateo assumes he means a sex change operation. Eddie, sweetening Sheron with a champagne dinner he won, cosies up to Jacqueline whilst Pauline gets spectacularly drunk, buying drinks for Jodie whom she mistakes for a midget. The other guests are judgmental - until Geoff gives an open mike speech in defence of family, which strikes a chord.

As the Maltbys prepare to leave Benidorm after Pauline's drunken antics Geoff encounters an old flame whilst Joey and Tiger decide to go mountain climbing and fall foul of tourist liaison officer Grenville Titcombe when Joey relieves himself on a famous mountaineer's grave but are declared heroes when they rescue Grenville following a fall. Mateo comes into a lot of money thanks to a grateful customer's will and Jacqueline goes on a date with Eddie. Rob meanwhile lies about his age to impress Amber.

Benidorm prepares for its annual fancy dress fiesta though Mateo is a far from jolly clown. Les is missing son Liam with whom he always played the pantomime cow so Amber and Mateo hatch a plan to cheer him up whilst the Dawsons literally go overboard at the joke shop and the three boys dress as nuns and have to atone for their sins. Troy meanwhile is convinced that ex-lover Gavin is in Benidorm and pursuing him and is shocked to find he has a stalker in the besotted, unbalanced Daisy requiring Jacqueline, Kenneth and the staff to rescue him.

The Dawsons are overjoyed to learn that Jodie has won a place at stage school - until they realize the cost. Fortunately Eddie comes through to help. Joyce reluctantly allows British consul Sir Henry to hold the Pride of Benidorm awards at the Solana, hosted by the irritating comic Sammy Valentino and finds both Monty and Sir Henry vying for her affections, leading her to make a decision. Joey and Tiger win the Hero award after their mountain rescue though the two Peter Andre tribute acts come to blows whilst Mateo finds himself the perfect flat-mates and Les is reunited with Liam. Kenneth and Crystal Hennessy-Vass both shine at the karaoke evening, rounding off an eventful evening and holiday week.

To Joyce's annoyance former guest Sam is now a holiday rep but she is no help when the returning Dawsons lose their luggage and Eddie has an 'accident' which destroys the foyer's aquarium though she is more accommodating to Joey and Tiger. Evicted from his flat Kenneth is sleeping in the salon where he meets Stanley, his late uncle Horace's dentist, who is anxious to buy Horace's dentures. Liam discovers why, giving Kenneth the wherewithal for a new home for them, whilst young Tiger gets extremely drunk and cops off with the much older Loretta - who turns out to be Sheron's mother.

Joyce is invited to attend a conference in Barcelona but when she gets there she is told that she has to do a speech in Spanish .

Jodie gets to film an audition for a television advert to send to a casting agency but needs a couple to pose as grandparents and when Loretta and Eddie fall out Jodie has a plan of her own. Let down by her meat supplier Joyce asks Mateo to help so he enlists Les's aid, leading them to a dodgy farm where the meat is not what it seems - until Sam exposes its origins. Sam also engages Joey and Tiger to strip to their underpants to promote a local bar, sadly the wrong one. Kenneth meanwhile believes there is a spy in the salon when Troy wises up to his indolence and side-line as a taxi driver though Troy has news of his own.

Troy arrives in Benidorm and is annoyed with Kenneth over his unlicensed taxi service whilst Kenneth's slovenly life-style almost leads to the end of Liam being his flat-mate though all is ultimately resolved. With Loretta having taken Jodie to England for her TV commercial the other members of the Dawson family separately plan to make use of her room in the upmarket Beltoro hotel. Unfortunately they all arrive at the same time and get thrown out whilst Mateo fails to expose Sam's side-line to Joyce.

Joyce asks Sir Henry to cover while she is at her conference in Barcelona, while Neville steps into Les's shoes during the time he is back in the UK. Sam gets free tickets for the dinosaur park and Liam has a day off, giving him the perfect opportunity to address his childhood fear of dinosaurs. When Tiger and Joey hear about the free trip they decide that they want to get involved too, but end up being roped into being the entertainment for the park's visitors, with disastrous results.

In this episode, Sir Henry is still standing in for Joyce as the Solana is due to put on a psychic convention. Sam sees a chance to boost her income, but Psychic Sue becomes suspicious of her. Billy receives some life-changing advice from Uri Geller, but drives his family crazy with his new positive way of thinking. Meanwhile, Tiger and Rob decide that Joey's mathematical talents would come in handy for a profitable trip to the casino, and Pauline reveals that she is pregnant, but who is the father?

A religious festival arrives in benidorm where no alcohol is allowed but the guests at the Solana are determined to ignore it.

Joyce returns from Barcelona as the alcohol ban ends - to the guests' delight., whilst Pauline finds herself succumbing to Malcolm, to her family's horror. Malcolm seems to have the upper hand, until Kenneth comes out with a revelation. Kenneth is also perturbed when he wrongly suspects that Liam has joined a self-help group to confront his unhappy childhood and seeks advice from Jacqueline and Troy. Elsewhere Monty fails to dupe Loretta into buying a holiday home though his affair with Joyce is exposed and Loretta saves her from humiliation whilst Eddie mourns a deceased friend and Rob makes a career decision.

A ten year old illegal hotel worker accidentally pollutes the swimming pool with weed killer so Joyce organizes a trip to the circus for the guests whilst it is refilled and, after a slow start, alcoholic clown Bean rallies the other performers and hotel staff to put on a hugely successful show. In the mean time Monty pulls strings to get the pool cleaned in time and an evening concert by Jacqueline's friends Madness rounds off a perfect day for the guests, ensuring the continued success of the Solana hotel. There are still setbacks for some but Monty has a proposal for Joyce.