Gavin gets into an argument over a burger with a hefty woman with a young Indian husband in tow. Madge is shocked to see it is Valma, one of her estranged daughters, who has come to Benidorm by coincidence. Valma is a wealthy landlady but, despite Janice's best efforts to bring a reconciliation, Madge is convinced that she has followed them out to get Mel's money. Someone who is after Mel's money is Gary, a con man, who poses as a property developer. His accomplice is Brandy, who is also his girlfriend, and they fleece the tourists, using the pass-key Brandy stole from Mateo, to access their rooms. Whilst Madge, high on Ecstasy tablets which she mistook for pills, is performing 'Up, Up and Away' at the karaoke night, the two crooks make their getaway.

As the new season begins Jacqueline, assisted by Kenneth and the visiting Troy, scatters her late husband's ashes over Benidorm whilst Sheron and Billy Dawson check in, along with scheming, selfish grand-dad Eddie, teen-aged son Rob and precocious little girl Jodie Tiger returns with his dim friend Joey and both take a shine to new employee, the efficient Amber, whom Joyce has chosen over the smooth-talking Marcus - recognized by Troy as the man who, with accomplice Brandy, once robbed the hotel.