Carol Hathaway returns to work after her suicide attempt. Doug Ross still feels guilty about what happened. An ER patient found walking the streets takes to singing, constantly. Susan Lewis has a run-in with the cardiologist on duty, Dr. Kayson, when he disagrees with her treatment of a heart attack victim. At a case review session, she gets very little support from her colleagues. She also treats a woman who is dying of leukemia and who has good advice for Hathaway. Greene treats a woman who has obviously been beaten by her husband but can't get to agree to get help.

Drs. Benton and Langworthy are unsuccessful in reviving a teen-aged boy involved in a traffic accident and it's left to Carter to determine the boy's identity and notify the parents. Unfortunately, he tells the wrong parents that their son is dead. Doug Ross tells a young patient that he will not be separated from his schizophrenic mother knowing that she will likely be hospitalized for a long time. Susan Lewis tells Mark that she is dating the psychiatric attending physician Div Cvetic. She also treats a salesman whose cell phone is having an odd effect on hospital equipment. Benton forgets that he was supposed to sit with his mother while his sister and brother-in-law were to go out for their tenth anniversary dinner.

The realities of the ER may be too much for a child, but circumstances force Greene to bring his daughter Rachel with him on a day when the outdoor temperature tops 100 degrees and the air-conditioning doesn't work. Benton and Langworthy try in vain to save a boy shot in self-defense. Meanwhile, Lewis's broke sister, Chloe, steals Lewis's TV and VCR. After Ross crosses the line with Hathaway and Taglieri, Hathaway slugs Ross.

Doug Ross' hopes of renewing his relationship with Carol Hathaway take a positive turn after the two of them kiss following a particularly stressful trauma, but his hopes are dashed when she decides to move in with boyfriend Tag. John Carter has a particularly good day when Dr. Green successfully walks him through a complex procedure. Haleh takes Dr. Benton to task when he refuses to act as a role model for a young gangbanger she has an interest in. Benton is also competing with Dr. Langworthy for a prestigious fellowship. It's Susan Lewis' birthday and her sister Chloe shows up at the ER drunk.

Carol Hathaway faces an ethical dilemma when a patient admits that he, and not his friend, was driving the car that ran a red light and killed a pedestrian. She decides to tell Tag about kissing Doug Ross. It's Thanksgiving and the doctors treat an animal rights activist who was attacked by the turkey he was trying to save. Doug Ross is going to the Bahamas with Linda Farrell and he is very much feeling like a kept man. Carter has to treat a transgender woman who has now reached an age where she can no longer pass as a woman. Carter's indifference is the final straw. Susan Lewis continues to worry about Div Cvetic, whose condition seems to be worsening.

It's Christmas-time and the expected range of emotions is to be found among the ER staffers. Susan Lewis treats a middle-aged woman who is overjoyed at finally getting pregnant. Susan is also shocked to hear that her boyfriend Div Cvetic has quit his job and moved out of his apartment. Mark Greene treats a young drowning victim. Doug Ross takes Greene's advice and decides to tell Carol Hathaway that he loves her; unfortunately he chooses to do so at her engagement party. Peter Benton jumps the gun and arranges for transplant teams to harvest an accident victims organs but the man's wife is now refusing to give consent. Susan's sister Chloe announces that she is pregnant.

Dr. Kayson becomes Lewis' patient.

It's a day of birthdays. Peter Benton's mother is celebrating a birthday and he tries desperately to find someone to cover his shift. He makes a choice however when Dr. Hicks suggests that he's been absent too often and may wish to consider a leave of absence until his mother's situation is resolved. Carter thinks it's Benton birthday and has a surprise for him. Mark Greene's daughter is also having a birthday but he misses that due to an emergency at the hospital. An elderly, solitary man in the final stages of cancer arrives in the ER on his birthday. Carol Hathaway suggests to her fiancé that they adopt little Tatiana, the AIDS patient abandoned in the ER. Ross has to deal with a young child who was kicked out of a window.

Dr. Greene is still haunted by the death of Jodi O'Brien and isn't sure he can function as a doctor. At Susan's urging, he takes the night off but unfortunately for him, the new head of the ER Dr. 'Wild Willy' Swift arrives unannounced. Susan impresses Swift with her handling of many cases on a busy night. She also has to deal with the case of a young man who has had the hiccups for two days but may in fact be suffering from something far more serious. Nurse Hathaway and fiancée Tag are still working out the details of their wedding. Peter Benton's mother is still hospitalized and he will not accept that her age and her injuries mean that she will need permanent nursing care. Dr. Ross is now dating Diane Leeds. John Carter and Deb Chen's attempts at oneupmanship is starting to take on ridiculous proportions.

Doug Ross and Nurse Hathaway treat a girls' basketball team from a local catholic school for meningitis. Their teachers also need to be tested but one of them confides in Hathaway that she may have a particular problem. Green and the Chief of Staff have a disagreement in the middle of a procedure. With the wedding only two weeks away, Tag and Carol Hathaway have to deal with all of the final preparations, not the least of which is writing their own marriage vows. Susan deals with a suicide victim who is using emotional blackmail to keep his girlfriend from leaving him. Susan reaches the breaking point with her sister Chloe and tells her she has to move out.

It's Carter's last day in the ER and finally fed up with Dr. Benton's apparent indifference, rejoices when he learns that he gets to write an appraisal on him. He subsequently regrets his negative input when he gets offered the surgical sub-internship he'd hoped for and learns that Benton gave him a glowing appraisal. He also spends a good part of the day with young leukemia victim who is fed up with life. Benton and Jeanie Boulet's relationship reaches a crossroads. Mark Greene is offered an attending position at the hospital but also learns that he is being sued for malpractice over his handling of the Jodi O'Brien case. The big day for Carol Hathaway and Tag is here but doubts creep in and one of them gets left standing at the altar.