A busload of guests including Noreen,Gavin minus Troy and Sam with her raucous friend Trudy arrive at the Solana,unlike their luggage which got lost on the way. There are several changes - Madge has lost her bar,Kenneth has opened his own salon with local Carmen as his assistant and Liam is the complex's clumsy odd job man. Most significantly Janey has gone,replaced by snooty Joyce Temple-Savage,who aims to make the Solana more up-market - or at least efficient,having arrived incognito and been shocked by what she sees. This leads to open conflict with Madge and the near demise of Jacqueline and Donald,who has returned from the dead and a jail sentence for faking his death to claim the insurance whilst Sam,having broken her leg last year,has yet another mishap.

Kenneth starts to regret employing non-English speaking Carmen and offering free treatment at the salon as first prize in the dance contest Joyce is organizing,to be judged by her old flame,professional dancer Cyril Babcock. Janice is puzzled when young Jack,her former stalker,reappears and claims not to recognize her,involving her in a fight with Trudy. However come the contest he sweeps her off her feet confessing it was all a ruse to get close to her. Fortunately Mick comes to her rescue whilst Gavin and Carmen win the competition,releasing Kenneth from giving the prize.

Mick is not pleased when his gormless younger brother Pete,who owes him money,arrives for his stag party with cantankerous father Stan in tow. Nonetheless a fancy dress bar crawl ensues but all ends in anti-climax when Stan admits that there is no wedding and Pete is just taking a break from being his father's carer.After Joyce insists there should be life guard cover at the pool Trudy plans to get the kiss of life from Mateo but ends up being revived by Les dressed as Pamela Anderson whilst Kenneth's misreading of a text from Troy almost leads to his splitting him up from Gavin.

Hearing that a gang is abducting people to sell their organs,the Garveys are alarmed when Michael sees Madge getting into a car with a swarthy young man. Giving chase they learn that he is Mohammed,a Moroccan whose father did business with Mel and who is returning some of her late husband's belongings to Madge. Joyce aims to impress Victor St James,editor of the 'Costa Class' magazine,mistakenly believing that his loutish behaviour is a front to catch her out. After Mateo has burnt the paella and Trudy nutted Victor for thinking she was a prostitute Joyce is fearful of a negative review. However salvation comes from a most unlikely quarter. Donald and Jacqueline meanwhile set out to meet some swingers but,due to a misunderstanding,Gavin and Noreen unwittingly beat them to it.

After their night with the swingers,which Noreen enjoyed without understanding,she and Gavin get locked out on his balcony whilst Madge shocks her family by announcing her forthcoming marriage to Mohammed as a tax dodge to regain money owed to Mel by his father. The British Olympic Synchronised Swimming team arrive at the Solana,led by frosty Hazel McCafferty. Joyce delegates Liam to show the girls around but they trick him into taking them onto an 18 to 30 booze cruise. Whilst Trudy and Michael fail in their efforts to join the cruise as being too old or too young,come evening the girls are too smashed to give their gala demonstration. Fortunately Lesley saves the situation with an impromptu pool party and Joyce gets her own back on the snide Hazel.

As Madge prepares for her wedding to Mohammed Mick and Michael discover that he is no rich business man's son but a penniless actor out to marry Madge for her supposed fortune. The Garveys follow him to a medieval tournament recreation where the would-be groom gets his 'joust' deserts. Trudy meanwhile tries to play a trick on Sam by convincing her that she had sex with Liam but Sam and a borrowed pregnancy testing kit have the last laugh. Concerned that the Solana's bad press is due to a spy in the resort leaking all the disasters that have befallen it Joyce asks Donald and Jacqueline to shadow the staff to expose the culprit. Their result leads to a face from the past.

When elegant Barbara Simmonds arrives Joyce is sure she is the hotel inspector who will give the Solana its fourth star so it is not a good idea for Joyce and Kenneth,angry because his salon has been closed for non-payment of rent,to start brawling in front of her. To compensate Joyce offers Mrs Simmonds free beauty treatment but of course she has been misinformed though fortunately she is able to bribe the real inspector. The Stewarts seek the help of the consul to see off Donald's heavy ex-cell mates but Mick has to admit failure when he tells Madge that all her - uninsured - tanning shops burned down ,though Michael still has faith in him.

The Garveys arrive for the new season but run into trouble at customs when Madge's crushed tanning powder is mistaken for something illegal and Mick is held overnight. Meanwhile Kenneth, running his hair salon with Liam, accidentally starts a fire, which does not impress Clive and Tonya Dyke from Watford, who already see the Solana as a dump. They are also less than impressed by the overtures of Jacqueline and Donald, who stage a protest to insure the free holiday they were promised. Whilst the Dykes' boy Tiger leads Michael astray - including getting a tattoo - Tonya is suspicious of Clive's genuine efforts to be helpful to Janice and Kenneth has to appear in front of the hairdressers' Mafia don Herbert, who turns out to be harmless and a friend of Kenneth's mother.

Mick is released from prison and Janice grudgingly accepts a lift from Clive to go and meet him though, thanks to Donald's navigation, they end up getting lost. Michael covers his tattoo in a bandage and begs Janice not to tell his father but he and Tiger still run riot, stealing cigarettes and raiding the office whilst the Dykes' daughter Bianca arrives and is mistaken for a prostitute. Mateo is angry when Joyce employs hunky young Jason as a barman on a week's trial as he is a hit with the ladies and better at making cocktails. Les introduces Mateo to a friend who will school him to beat the younger man at a cocktails shaking contest but in the meantime Kenneth discovers that Jason is a wanted man and provides information that will remove him from the Solanas.

Martin Weedon arrives with his noisy friends for his wealthy mate Jonty's stag weekend, immediately annoying staff and the other guests. Clive and Mick make up whilst their sons steal some odd pills from the Garveys' room to help the celebrants get high as the Stewarts take the partyers out on a night to remember, especially as Jacqueline is standing in for the stripper. Madge meanwhile undoes the harmony between the Dykes and the Garveys whilst next morning Mateo discovers that Joyce is not as opposed to Jonty as she had previously claimed.

A hung-over Martin wakes up in bed with Bianca and is appalled to learn she is a minor. He is in fear of Clive but agrees to meet him and is relieved to find it is because he told Bianca he had a villa and Clive wants to know how to build his own. Kenneth panics when an elderly client appears to die under the dryer and borrows Madge's scooter to dispose of the 'corpse' - which comes back to life whilst Joyce organizes a volleyball contest where the Stewarts in their anti-gravity boots thrash Michael and Tiger, who lose their holiday money in a bet as a result. However Tonya's superb showing at the karaoke wins it back whilst Martin finally hits the jackpot at the casino, thanks to Donald's lucky penny.

Joyce takes a three day break leaving Les in charge. He is not very good, accidentally attacking Clive and being coerced by Bianca into sacking Mateo for flirting with her, though a full-scale protest with television coverage leads to his reinstatement. The Stewarts prepare to scatter the ashes of a deceased friend but the wind blows away the box, opening it to reveal what appears to be a severed head - actually Les's new wig, as the boxes got mixed up, All this determines Joyce to return to work early, with old flame Cyril, who has escaped from a Thai prison. Madge, meanwhile, is untypically nice to everybody, believing she is terminally ill, but, as she breaks the news to the Garveys a fight breaks out, due to Les's incompetence.

Now appointed assistant manager Cyril organizes an eating contest, Hombre Versus Food though Kenneth does not take part and, encouraged by Liam, goes on a health kick, not that it does him much good. Mick discovers that Madge is not terminally ill, though, when confronted, she blames the doctor for a misdiagnosis whilst Tonya persuades Janice that she needs an expensive make-over at the spa where she is a beauty therapist. Meanwhile Michael and Tiger vie for the attention of the lovely Elena and Michael is delighted when she chooses him. The eating contest goes ahead, causing mass sickness as the meat was obtained from a butcher's dumpster. Joyce prepares to resign but she is saved when Cyril does a runner.

Dominant Crystal Hennessy-Vass, the founder and chief executive of the Solana group, sweeps in, demanding that Joyce downgrade the hotel from a four to a three star, to give the impression that the guests are getting better value for money. After she has left a party of Dutch businessmen arrive and Les and Mateo, in their efforts to make them feel at home, are accused of racial stereotyping. Kenneth leaves hospital to find that Herbert has bought his salon and the Stewarts are invited by their raucous friend Queenie to the Costa Blanca Swingers Association party, where they meet former porn star Pepe De La Cruz and his wife Agnes, who turns out to be an old flame of Donald. Tiger tries to prevent Michael from seeing Elena but, impressed when Michael tricks the warring Dykes and Garveys into making up, tells him that she is waiting for him on the beach.

Does Madge have a stalker? Tiger is robbed by his mate. Donald and Jacqueline are celebrating their 25th wedding anniversary with a weeks wife swap. The staff are up in arms.

The Garvey's find out that Madge's inheritance is no joke - as we wave goodbye on their jetset to Las Vegas. But something had to bring this news: a séance held by Kenneth to contact his mum, but instead get the thumbs up message for Madge.

Joyce is suspicious when Kenneth's salon seems overly busy and finds that he is offering cut-price Botox. She agrees to keep quiet about it provided he can fit her in. Clive's sister Terri arrives and instantly falls for Mateo, much to Tiger's embarrassment, though, thanks to Glynn, she has her way with him. In the evening Les hosts a 'Bullseye' type quiz, mixing darts and general knowledge, to which the Maltbys - Noreen and her son Geoff, the Oracle - make a dramatic entrance. Geoff is bullish and full of confidence but gets beaten by Clive and Tiger. A fight breaks out but Joyce, the victim of back street Botox, is not the best person to break it up.

Helped by the local Chinese restaurateur Kenneth discovers what was in the Botox treatment he gave Joyce and ends up at the vet's for the antidote - which has an equally bizarre effect. Meanwhile Liam resists his mother Gloria's efforts to get him to return to England and work for her gangster boyfriend, Jacqueline shines in a local pelota game and the Oracle's attempt to impress the Dykes by walking on hot coals finds an admirer in Terri.

Solana owner Crystal Hennessy-Vass sweeps into the hotel and, whilst admiring Kenneth's cut-price operations, insists on more savings. This includes firing Joyce and replacing her with Janey Yorke, who will work for less money. The Oracle's new companion, Romanian beauty Ionela, turns heads though Noreen discovers that he has not been entirely truthful about his financial situation in order to impress his conquest whilst Tiger finds that Annie, the girl after whom he lusts, is also no all she seems when Glynn and Jacqueline take to the stage for the karaoke.

Jason is back but what is his connection to Janey York? Clive gets swindled out of 5,000 euros by dodgy estate agents Monty and Melanie. The Oracle and Noreen are stuck in a lift, discovering all sorts about each other.

Now back in charge Joyce is puzzled by Mateo's distant attitude. He has been summoned to go and see his mad mother-in-law Dolores, who, having accused him of abandoning wife and family, pulls a gun on him and ties him to a chair. Fortunately he rings the hotel and a rescue mission is launched. Liam hears from Psychic Sue that he has a job offer in Madrid, which he accepts, taking along a friend. By posing as a famous footballer and his agent Terri and Tiger retrieve Clive's money from Monty with the tacit approval of Melanie whilst Glynn's wife Rhiannon turns up. She has lost Donald though he does send Jacqueline a message to say that he is still alive.

As the new season begins Jacqueline, assisted by Kenneth and the visiting Troy, scatters her late husband's ashes over Benidorm whilst Sheron and Billy Dawson check in, along with scheming, selfish grand-dad Eddie, teen-aged son Rob and precocious little girl Jodie Tiger returns with his dim friend Joey and both take a shine to new employee, the efficient Amber, whom Joyce has chosen over the smooth-talking Marcus - recognized by Troy as the man who, with accomplice Brandy, once robbed the hotel.

Kenneth's uncle dies but he leaves the salon to club doorman Norman, who demands a high rent for it. Fortunately Troy decides to stay on and, with Jacqueline, buy the lease from Norman. Sheron and her children are not amused when Eddie announces that he intends to move in with them whilst the Maltbys return, the worse the wear for a paint-balling session. Amber turns several male heads, including Tiger and Joey, who compete - unsuccessfully - to get her phone number, and Mateo, whose attempts to impress by demonstrating First Aid are just as fruitless.

Joyce attends a property auction where she is gazumped by restaurateur Mr Wu, though fortunately a former Solana guest comes to her rescue. Eddie almost convinces Sheran that he is terminally ill until she sees him misbehaving and Kenneth is less than pleased with Troy's plans for the new look salon. Joey and Tiger hit the town to pull local girls but fall foul of a group of bikers, leading to a drinking contest with a bizarre outcome whilst the Oracle, incensed that he has been dropped from his quiz league for alleged match-rigging, clashes with Pauline - who, after eighteen dry months, falls off the wagon as a result.

Joyce gets a public proposal from dodgy estate agent Monty, who, due to a mix up with identity cards, believes she is very wealthy, though he takes it back on learning the truth. Les tells Mateo he is going for corrective surgery - meaning for his eyes - but Mateo assumes he means a sex change operation. Eddie, sweetening Sheron with a champagne dinner he won, cosies up to Jacqueline whilst Pauline gets spectacularly drunk, buying drinks for Jodie whom she mistakes for a midget. The other guests are judgmental - until Geoff gives an open mike speech in defence of family, which strikes a chord.

As the Maltbys prepare to leave Benidorm after Pauline's drunken antics Geoff encounters an old flame whilst Joey and Tiger decide to go mountain climbing and fall foul of tourist liaison officer Grenville Titcombe when Joey relieves himself on a famous mountaineer's grave but are declared heroes when they rescue Grenville following a fall. Mateo comes into a lot of money thanks to a grateful customer's will and Jacqueline goes on a date with Eddie. Rob meanwhile lies about his age to impress Amber.

Benidorm prepares for its annual fancy dress fiesta though Mateo is a far from jolly clown. Les is missing son Liam with whom he always played the pantomime cow so Amber and Mateo hatch a plan to cheer him up whilst the Dawsons literally go overboard at the joke shop and the three boys dress as nuns and have to atone for their sins. Troy meanwhile is convinced that ex-lover Gavin is in Benidorm and pursuing him and is shocked to find he has a stalker in the besotted, unbalanced Daisy requiring Jacqueline, Kenneth and the staff to rescue him.

The Dawsons are overjoyed to learn that Jodie has won a place at stage school - until they realize the cost. Fortunately Eddie comes through to help. Joyce reluctantly allows British consul Sir Henry to hold the Pride of Benidorm awards at the Solana, hosted by the irritating comic Sammy Valentino and finds both Monty and Sir Henry vying for her affections, leading her to make a decision. Joey and Tiger win the Hero award after their mountain rescue though the two Peter Andre tribute acts come to blows whilst Mateo finds himself the perfect flat-mates and Les is reunited with Liam. Kenneth and Crystal Hennessy-Vass both shine at the karaoke evening, rounding off an eventful evening and holiday week.

To Joyce's annoyance former guest Sam is now a holiday rep but she is no help when the returning Dawsons lose their luggage and Eddie has an 'accident' which destroys the foyer's aquarium though she is more accommodating to Joey and Tiger. Evicted from his flat Kenneth is sleeping in the salon where he meets Stanley, his late uncle Horace's dentist, who is anxious to buy Horace's dentures. Liam discovers why, giving Kenneth the wherewithal for a new home for them, whilst young Tiger gets extremely drunk and cops off with the much older Loretta - who turns out to be Sheron's mother.

Joyce is invited to attend a conference in Barcelona but when she gets there she is told that she has to do a speech in Spanish .

Jodie gets to film an audition for a television advert to send to a casting agency but needs a couple to pose as grandparents and when Loretta and Eddie fall out Jodie has a plan of her own. Let down by her meat supplier Joyce asks Mateo to help so he enlists Les's aid, leading them to a dodgy farm where the meat is not what it seems - until Sam exposes its origins. Sam also engages Joey and Tiger to strip to their underpants to promote a local bar, sadly the wrong one. Kenneth meanwhile believes there is a spy in the salon when Troy wises up to his indolence and side-line as a taxi driver though Troy has news of his own.

Troy arrives in Benidorm and is annoyed with Kenneth over his unlicensed taxi service whilst Kenneth's slovenly life-style almost leads to the end of Liam being his flat-mate though all is ultimately resolved. With Loretta having taken Jodie to England for her TV commercial the other members of the Dawson family separately plan to make use of her room in the upmarket Beltoro hotel. Unfortunately they all arrive at the same time and get thrown out whilst Mateo fails to expose Sam's side-line to Joyce.

A religious festival arrives in benidorm where no alcohol is allowed but the guests at the Solana are determined to ignore it.

Joyce returns from Barcelona as the alcohol ban ends - to the guests' delight., whilst Pauline finds herself succumbing to Malcolm, to her family's horror. Malcolm seems to have the upper hand, until Kenneth comes out with a revelation. Kenneth is also perturbed when he wrongly suspects that Liam has joined a self-help group to confront his unhappy childhood and seeks advice from Jacqueline and Troy. Elsewhere Monty fails to dupe Loretta into buying a holiday home though his affair with Joyce is exposed and Loretta saves her from humiliation whilst Eddie mourns a deceased friend and Rob makes a career decision.

A ten year old illegal hotel worker accidentally pollutes the swimming pool with weed killer so Joyce organizes a trip to the circus for the guests whilst it is refilled and, after a slow start, alcoholic clown Bean rallies the other performers and hotel staff to put on a hugely successful show. In the mean time Monty pulls strings to get the pool cleaned in time and an evening concert by Jacqueline's friends Madness rounds off a perfect day for the guests, ensuring the continued success of the Solana hotel. There are still setbacks for some but Monty has a proposal for Joyce.

It's Joyce and Monty's wedding day, but all doesn't go to plan.

The wedding party is finally rescued, apart from Kenneth, who later turns up having been saved by a handsome sailor and who turfs Stanley out of the salon he has been using as a dental surgery. The Dawsons meet Rob's girlfriend Cyd but Joyce is already starting to regret marrying slobbish Monty. Rob's friend, lustful Irish boy Callum takes Tyger's place as dim Joey's new holiday companion whilst Jacqueline has news for Kenneth and a karaoke performance raises eye-brows.

Joyce is interviewing for the entertainments manager job and is compromised by drunken clown Bean into making him a dubious children's entertainer and, with no other applicants, reluctantly gives the post to Monty. His first booking is magic act Crostini and Co but they are a disaster only saved by Bean. Liam returns to the hair salon now owned by Jacqueline where they have to hide Kenneth from love-sick giant Vladimir whilst Callum's sexual boasts are exposed as false and Loretta still believes that Cyd is a gold digger.

Monty searches for an entertainment star for the Solana.

Kenneth pretends to be straight to get out of unwanted attention.

Whilst Rob wins Cyd back and Noreen welcomes her twin sister Doreen Monty has a double problem - the deranged Sammy begging for a gig and the fact that he has spent all the entertainments budget. Jacqueline rumbles Nigel and Dennis whilst Liam disapproves of Kenneth cashing in on a customer's scratch card. Worse is to come when Sammy finally takes the stage.

Pauline is surprised to find her book has been published after Doreen secretly submits it but Noreen is shocked by its erotic content and the arrival of its publisher Malcolm, Pauline's ex-lover. Joyce is also horrified to learn Monty has signed a contract with Sammy Valentino and forces him to provide a get-out clause. Meanwhile Nigel and Dennis have cause to thank Les, leading to the arrest of somebody more dangerous, whilst Sheren and Billy enjoy a romantic day out. Nigel and Dennis depart with their prisoner but Les also disappears.

Kenneth goes all Shawshank after he is bricked in the Solana.

An inept Elvis impersonator tells Joyce the hotel is about to be sold whilst an airport strike prevents the Dawsons from returning home in time for Sheren and Billy's anniversary party. Fortunately Eddie meets an old friend who solves the problem whilst an unexpected announcement from Sam's boyfriend Angelo makes her realize how much Joey means to her. Joyce gets a further shock when she hears of Monty's new job but she has reckoned without his change of heart and they unite to foil Sir Henry.