Kelly is appalled to find that Lillian has formally adopted Bonnie and given her the brothel,which she sets about altering. However Bonnie is a very mixed up young woman and,unable to face up to Lilian's love for her,kills herself. Also disturbed is Jennie,the carer Libby hires to look after Patty because Jennie has a pathological hatred of old people,stemming from her childhood,and Libby has to save her mother from her. Carl is upset when Sita tells him she is returning to Pakistan for an arranged marriage though he has a new,unwanted admirer in Letitia.

Kelly moves in with Marty,asking Micky to leave. Jackson celebrates qualifying as a teacher but festivities are short-lived,due to Operation New Start,a multi-agency based crackdown on the benefit culture of the estate led by hard as nails Carmen Kenaway and her adoring assistant Daniella Feeney. Soon they are evicting dozens of residents,who take refuge at the Jockey but,since over-night stays breach its licence,Kenaway demands its closure. Having unsuccessfully tried to save himself by turning super-grass Frank is made to become a double agent,discovering that Operation New Start wants nothing less than to obliterate the estate as it is seen as an example of throwing good money after bad.