The West Wing staffers are introduced as each learns via phone or pager that the President was in a cycling accident. Josh faces the possible loss of his job after an on-air insult of a political opponent, which Toby tries to prevent by having Josh make a personal apology. Sam's fling the previous night with Laurie, who unbeknownst to Sam is a call girl, puts him in hot water, which he compounds when ineptly lecturing a class of 4th-graders about the White House and then asking their teacher which child is Leo's daughter. Leo must deal with the fallout from Josh's blunder, as well as 137 Cuban refugees who escaped on rafts and are seeking asylum. The president walks in during Josh's apology, recites the First Commandment, and lambastes three Christian pols for not denouncing a fringe group.

Josh trumps a potential Democratic challenger in a masterful political move and then hires the challenger's chief of staff and ex-girlfriend Mandy Hampton. Toby tries to warn Sam away from his friendship with the call girl, but to Toby's horror, Sam seems intent on reforming her. CJ tries to spin the latest clash between President Bartlet and Vice President Hoynes. After an American plane is shot down carrying Bartlet's physician, Bartlet's response leaves Leo worried about the President's response.

After being offered "a proportional response" to the Syrian military's downing of a U.S. military plane on a medical mission (and carrying his newly named personal physician), the president demands an option that will have greater impact. Leo gradually must talk him down, while Bartlet snipes at everyone, including Abby. The president ultimately agrees to the initial option, but is not happy about it. Charlie Young is introduced as an applicant for a messenger job whom Josh decides to hire as President Bartlet's personal aide.

On the series' first "Big Block of Cheese" Day (nicknamed "Total Crackpot Day" by Josh), staffers meet with reps of various organizations causes, e.g., C.J. hosts a group that wants $900 million for a "wolves only" highway. The president has everyone to the residence for a homemade chili party, we learn about Mrs. Landingham's past, and Zoey is introduced to the group.

In the first of several episodes throughout the series' run that portrays ordinary Americans and how they interact with and ultimately affect the W.H., an Ohio middle school social studies teacher, a widower who has recently filled the brief remaining term of his late wife in the House, joins two other reps to meet with Toby and Mandy about changes to unfair rules in the U.S. Census written into the latest federal budget. The other two, career politicians, are completely resistant to the changes, but Mr. Willis is swayed by a potent argument Toby makes regarding "strict constructionism" (generally conservative and libertarian belief that the U.S. Constitution is not a living document, and must be followed as written, unless officially amended through standard 38-state ratification) and the 14th Amendment. Toby is impressed with the man and his open-mindedness. Elsewhere, Sam tutors C.J. on the finer points of the census. Late in the episode, the staff meets for a late-night poker party.

In preparation for the Friday night briefing for the Saturday papers and news broadcasts -- nicknamed "take out the trash day" because it disposes of all the stories the White House doesn't want heavy coverage on, and because Saturday is the least read paper of the week -- the staff take on a variety of chores: C.J. prepares to meet with the family of a Matthew Shepard-type victim of murder just because he was gay, and discovers something unexpected about the young man's reticent father; Josh and Sam contend with an angry Republican house committee leader who wants to make a deal to avoid public hearings on Leo's alcoholism; the president must read and wince through a graphic report on sex education in public schools; Danny pesters C.J. about an aide to the v.p. living on high off of taxpayer dollars.

The morning after Mendoza's confirmation, various staff members are brought back to earth by difficult meetings.

A newly energized administration prepares to take on soft money, increase addiction treatment, and remove mandatory minimum sentencing.

A stealth fighter is shot down over Iraq, leading to Bartlet ordering a military rescue as Toby worries about his brother trapped on a space shuttle orbiting the Earth. CJ deals with the ramifications of misleading the press about the rescue as the staff prepares for a town hall meeting that night. The town hall meeting goes well until the President leaves...and shots ring out.