The surprise is on the Garveys when their surprise visit to Madge reveals that she has sold the Palace and her villa - to Cilla Black - and left no forwarding address. They book in to the Solana,where the Stewarts are also staying.With Troy at his dying father's bedside Gavin has returned with work-mate Kenneth,who never stops eating. Cross-dressing Les is the new poolside barman and his gormless young son Liam is smitten with pretty tourist Natalie,to the scorn of her sarcastic friend Sam. When Madge is finally located she reveals that Mel left her with huge debts,forcing her to sell up and move into a trailer park from which she has just been evicted as she owes rent. Janice decides she should stay at the Solana with them and the family and staff close ranks to see off Scary Mary,the park owner,when she comes to collect Madge's arrears.

Noreen arrives in Benidorm with her bossy daughter Pauline who alienates the Garveys with her manner but ends up inside a rubber ring with Mick at a water park,causing Janice to suspect the worst. Natalie agrees to a date with Liam to spite Sam who comes too and falls off a table while dancing. Janey is impressed by Lesley's initiative,which annoys Mateo, who falsely claims that children are scared by his transvestism.This backfires on him when Janey suggests that he should also drag up to make it seem more natural.Madge's uncharitable response to the Stewarts' whip-round to ease her financial woes also comes back to bite her.

Gavin is puzzled as to how the supposedly penniless Kenneth is raking it in after taking strange men to his room until it turns out that he is giving them hair-cuts. Mateo reluctantly begins his water aerobics class,which ends with Donald being taken to hospital. Janey is all for sacking the Spaniard but Lesley comes to his defence,reminding him that he now owes him. The Garveys learn that a gangster calling himself Mr. Pink has bought Mel's debts and go to meet him at a deserted theme park. He challenges Madge to a Go-Kart race,which she wins,thereby cancelling the debts as well as gaining her an extra three thousand euros,thanks to a side bet.

The resort is hit by a rain storm which floods the hotel. Whilst Les takes control Janice is thrown by the appearance of Johnny Neptune,whose marriage proposal she rejected years earlier. Reformed alcoholic Pauline is so bored she gets drunk and makes a show of herself when she wins the bingo and insults everybody before collapsing on Janey's dog. Donald drops a bombshell by announcing that he has only three months to live and tries out 'The Drugs Don't Work' at the karaoke as the song he would like played at his funeral.

Gavin learns that Troy's father has died so,to cheer him up, Kenneth takes him out for the day but,by design,ends up at a gay nudist beach where he gets chatted up by a bare hunk. Gavin is not pleased and sacks him. Madge has the chance to take over a bar - the site of Mel's former disability shop. She prays for a sign and gets one in the form of one of Mel's old thongs and agrees to go into business. Mateo accompanies Les on a double date to repay him for getting him his job back. Unfortunately Mateo has to drag up and gets arrested for importuning.Bananarama arrive for the 1980s evening and get mistaken for a tribute band as there are only two of them. Jacqueline,however,successfully makes up the trio but Liam is less successful in his persistent pursuit of Natalie.

After Donald's clothes and a suicide note are found on a beach Gavin and Kenneth help Jacqueline bid him farewell. The British consul however suspects an insurance fraud. Due to a misunderstanding at a gladiatorial theme park Janice finds herself in the arena where she defeats all-comers. Troy arrives in Benidorm,a wealthy man after his father left him several houses and four hundred thousand pounds. Pauline celebrates a successful divorce,Liam declares his appreciation of his father and Madge opens her bar,publicly thanking the Garveys for their support whilst Mateo is exposed - literally - as a cheat with a wife and children. Most of the Brits head home,except Jacqueline,who has an appointment in Morocco.

A busload of guests including Noreen,Gavin minus Troy and Sam with her raucous friend Trudy arrive at the Solana,unlike their luggage which got lost on the way. There are several changes - Madge has lost her bar,Kenneth has opened his own salon with local Carmen as his assistant and Liam is the complex's clumsy odd job man. Most significantly Janey has gone,replaced by snooty Joyce Temple-Savage,who aims to make the Solana more up-market - or at least efficient,having arrived incognito and been shocked by what she sees. This leads to open conflict with Madge and the near demise of Jacqueline and Donald,who has returned from the dead and a jail sentence for faking his death to claim the insurance whilst Sam,having broken her leg last year,has yet another mishap.

Kenneth starts to regret employing non-English speaking Carmen and offering free treatment at the salon as first prize in the dance contest Joyce is organizing,to be judged by her old flame,professional dancer Cyril Babcock. Janice is puzzled when young Jack,her former stalker,reappears and claims not to recognize her,involving her in a fight with Trudy. However come the contest he sweeps her off her feet confessing it was all a ruse to get close to her. Fortunately Mick comes to her rescue whilst Gavin and Carmen win the competition,releasing Kenneth from giving the prize.

Mick is not pleased when his gormless younger brother Pete,who owes him money,arrives for his stag party with cantankerous father Stan in tow. Nonetheless a fancy dress bar crawl ensues but all ends in anti-climax when Stan admits that there is no wedding and Pete is just taking a break from being his father's carer.After Joyce insists there should be life guard cover at the pool Trudy plans to get the kiss of life from Mateo but ends up being revived by Les dressed as Pamela Anderson whilst Kenneth's misreading of a text from Troy almost leads to his splitting him up from Gavin.

Hearing that a gang is abducting people to sell their organs,the Garveys are alarmed when Michael sees Madge getting into a car with a swarthy young man. Giving chase they learn that he is Mohammed,a Moroccan whose father did business with Mel and who is returning some of her late husband's belongings to Madge. Joyce aims to impress Victor St James,editor of the 'Costa Class' magazine,mistakenly believing that his loutish behaviour is a front to catch her out. After Mateo has burnt the paella and Trudy nutted Victor for thinking she was a prostitute Joyce is fearful of a negative review. However salvation comes from a most unlikely quarter. Donald and Jacqueline meanwhile set out to meet some swingers but,due to a misunderstanding,Gavin and Noreen unwittingly beat them to it.

After their night with the swingers,which Noreen enjoyed without understanding,she and Gavin get locked out on his balcony whilst Madge shocks her family by announcing her forthcoming marriage to Mohammed as a tax dodge to regain money owed to Mel by his father. The British Olympic Synchronised Swimming team arrive at the Solana,led by frosty Hazel McCafferty. Joyce delegates Liam to show the girls around but they trick him into taking them onto an 18 to 30 booze cruise. Whilst Trudy and Michael fail in their efforts to join the cruise as being too old or too young,come evening the girls are too smashed to give their gala demonstration. Fortunately Lesley saves the situation with an impromptu pool party and Joyce gets her own back on the snide Hazel.

As Madge prepares for her wedding to Mohammed Mick and Michael discover that he is no rich business man's son but a penniless actor out to marry Madge for her supposed fortune. The Garveys follow him to a medieval tournament recreation where the would-be groom gets his 'joust' deserts. Trudy meanwhile tries to play a trick on Sam by convincing her that she had sex with Liam but Sam and a borrowed pregnancy testing kit have the last laugh. Concerned that the Solana's bad press is due to a spy in the resort leaking all the disasters that have befallen it Joyce asks Donald and Jacqueline to shadow the staff to expose the culprit. Their result leads to a face from the past.

When elegant Barbara Simmonds arrives Joyce is sure she is the hotel inspector who will give the Solana its fourth star so it is not a good idea for Joyce and Kenneth,angry because his salon has been closed for non-payment of rent,to start brawling in front of her. To compensate Joyce offers Mrs Simmonds free beauty treatment but of course she has been misinformed though fortunately she is able to bribe the real inspector. The Stewarts seek the help of the consul to see off Donald's heavy ex-cell mates but Mick has to admit failure when he tells Madge that all her - uninsured - tanning shops burned down ,though Michael still has faith in him.

The Garveys arrive for the new season but run into trouble at customs when Madge's crushed tanning powder is mistaken for something illegal and Mick is held overnight. Meanwhile Kenneth, running his hair salon with Liam, accidentally starts a fire, which does not impress Clive and Tonya Dyke from Watford, who already see the Solana as a dump. They are also less than impressed by the overtures of Jacqueline and Donald, who stage a protest to insure the free holiday they were promised. Whilst the Dykes' boy Tiger leads Michael astray - including getting a tattoo - Tonya is suspicious of Clive's genuine efforts to be helpful to Janice and Kenneth has to appear in front of the hairdressers' Mafia don Herbert, who turns out to be harmless and a friend of Kenneth's mother.

Mick is released from prison and Janice grudgingly accepts a lift from Clive to go and meet him though, thanks to Donald's navigation, they end up getting lost. Michael covers his tattoo in a bandage and begs Janice not to tell his father but he and Tiger still run riot, stealing cigarettes and raiding the office whilst the Dykes' daughter Bianca arrives and is mistaken for a prostitute. Mateo is angry when Joyce employs hunky young Jason as a barman on a week's trial as he is a hit with the ladies and better at making cocktails. Les introduces Mateo to a friend who will school him to beat the younger man at a cocktails shaking contest but in the meantime Kenneth discovers that Jason is a wanted man and provides information that will remove him from the Solanas.

Martin Weedon arrives with his noisy friends for his wealthy mate Jonty's stag weekend, immediately annoying staff and the other guests. Clive and Mick make up whilst their sons steal some odd pills from the Garveys' room to help the celebrants get high as the Stewarts take the partyers out on a night to remember, especially as Jacqueline is standing in for the stripper. Madge meanwhile undoes the harmony between the Dykes and the Garveys whilst next morning Mateo discovers that Joyce is not as opposed to Jonty as she had previously claimed.

A hung-over Martin wakes up in bed with Bianca and is appalled to learn she is a minor. He is in fear of Clive but agrees to meet him and is relieved to find it is because he told Bianca he had a villa and Clive wants to know how to build his own. Kenneth panics when an elderly client appears to die under the dryer and borrows Madge's scooter to dispose of the 'corpse' - which comes back to life whilst Joyce organizes a volleyball contest where the Stewarts in their anti-gravity boots thrash Michael and Tiger, who lose their holiday money in a bet as a result. However Tonya's superb showing at the karaoke wins it back whilst Martin finally hits the jackpot at the casino, thanks to Donald's lucky penny.

Joyce takes a three day break leaving Les in charge. He is not very good, accidentally attacking Clive and being coerced by Bianca into sacking Mateo for flirting with her, though a full-scale protest with television coverage leads to his reinstatement. The Stewarts prepare to scatter the ashes of a deceased friend but the wind blows away the box, opening it to reveal what appears to be a severed head - actually Les's new wig, as the boxes got mixed up, All this determines Joyce to return to work early, with old flame Cyril, who has escaped from a Thai prison. Madge, meanwhile, is untypically nice to everybody, believing she is terminally ill, but, as she breaks the news to the Garveys a fight breaks out, due to Les's incompetence.

Now appointed assistant manager Cyril organizes an eating contest, Hombre Versus Food though Kenneth does not take part and, encouraged by Liam, goes on a health kick, not that it does him much good. Mick discovers that Madge is not terminally ill, though, when confronted, she blames the doctor for a misdiagnosis whilst Tonya persuades Janice that she needs an expensive make-over at the spa where she is a beauty therapist. Meanwhile Michael and Tiger vie for the attention of the lovely Elena and Michael is delighted when she chooses him. The eating contest goes ahead, causing mass sickness as the meat was obtained from a butcher's dumpster. Joyce prepares to resign but she is saved when Cyril does a runner.

Dominant Crystal Hennessy-Vass, the founder and chief executive of the Solana group, sweeps in, demanding that Joyce downgrade the hotel from a four to a three star, to give the impression that the guests are getting better value for money. After she has left a party of Dutch businessmen arrive and Les and Mateo, in their efforts to make them feel at home, are accused of racial stereotyping. Kenneth leaves hospital to find that Herbert has bought his salon and the Stewarts are invited by their raucous friend Queenie to the Costa Blanca Swingers Association party, where they meet former porn star Pepe De La Cruz and his wife Agnes, who turns out to be an old flame of Donald. Tiger tries to prevent Michael from seeing Elena but, impressed when Michael tricks the warring Dykes and Garveys into making up, tells him that she is waiting for him on the beach.

Does Madge have a stalker? Tiger is robbed by his mate. Donald and Jacqueline are celebrating their 25th wedding anniversary with a weeks wife swap. The staff are up in arms.

The Garvey's find out that Madge's inheritance is no joke - as we wave goodbye on their jetset to Las Vegas. But something had to bring this news: a séance held by Kenneth to contact his mum, but instead get the thumbs up message for Madge.

Joyce is suspicious when Kenneth's salon seems overly busy and finds that he is offering cut-price Botox. She agrees to keep quiet about it provided he can fit her in. Clive's sister Terri arrives and instantly falls for Mateo, much to Tiger's embarrassment, though, thanks to Glynn, she has her way with him. In the evening Les hosts a 'Bullseye' type quiz, mixing darts and general knowledge, to which the Maltbys - Noreen and her son Geoff, the Oracle - make a dramatic entrance. Geoff is bullish and full of confidence but gets beaten by Clive and Tiger. A fight breaks out but Joyce, the victim of back street Botox, is not the best person to break it up.

Helped by the local Chinese restaurateur Kenneth discovers what was in the Botox treatment he gave Joyce and ends up at the vet's for the antidote - which has an equally bizarre effect. Meanwhile Liam resists his mother Gloria's efforts to get him to return to England and work for her gangster boyfriend, Jacqueline shines in a local pelota game and the Oracle's attempt to impress the Dykes by walking on hot coals finds an admirer in Terri.

Solana owner Crystal Hennessy-Vass sweeps into the hotel and, whilst admiring Kenneth's cut-price operations, insists on more savings. This includes firing Joyce and replacing her with Janey Yorke, who will work for less money. The Oracle's new companion, Romanian beauty Ionela, turns heads though Noreen discovers that he has not been entirely truthful about his financial situation in order to impress his conquest whilst Tiger finds that Annie, the girl after whom he lusts, is also no all she seems when Glynn and Jacqueline take to the stage for the karaoke.

Jason is back but what is his connection to Janey York? Clive gets swindled out of 5,000 euros by dodgy estate agents Monty and Melanie. The Oracle and Noreen are stuck in a lift, discovering all sorts about each other.

Now back in charge Joyce is puzzled by Mateo's distant attitude. He has been summoned to go and see his mad mother-in-law Dolores, who, having accused him of abandoning wife and family, pulls a gun on him and ties him to a chair. Fortunately he rings the hotel and a rescue mission is launched. Liam hears from Psychic Sue that he has a job offer in Madrid, which he accepts, taking along a friend. By posing as a famous footballer and his agent Terri and Tiger retrieve Clive's money from Monty with the tacit approval of Melanie whilst Glynn's wife Rhiannon turns up. She has lost Donald though he does send Jacqueline a message to say that he is still alive.

The Dawsons are overjoyed to learn that Jodie has won a place at stage school - until they realize the cost. Fortunately Eddie comes through to help. Joyce reluctantly allows British consul Sir Henry to hold the Pride of Benidorm awards at the Solana, hosted by the irritating comic Sammy Valentino and finds both Monty and Sir Henry vying for her affections, leading her to make a decision. Joey and Tiger win the Hero award after their mountain rescue though the two Peter Andre tribute acts come to blows whilst Mateo finds himself the perfect flat-mates and Les is reunited with Liam. Kenneth and Crystal Hennessy-Vass both shine at the karaoke evening, rounding off an eventful evening and holiday week.

To Joyce's annoyance former guest Sam is now a holiday rep but she is no help when the returning Dawsons lose their luggage and Eddie has an 'accident' which destroys the foyer's aquarium though she is more accommodating to Joey and Tiger. Evicted from his flat Kenneth is sleeping in the salon where he meets Stanley, his late uncle Horace's dentist, who is anxious to buy Horace's dentures. Liam discovers why, giving Kenneth the wherewithal for a new home for them, whilst young Tiger gets extremely drunk and cops off with the much older Loretta - who turns out to be Sheron's mother.

Joyce is invited to attend a conference in Barcelona but when she gets there she is told that she has to do a speech in Spanish .

Jodie gets to film an audition for a television advert to send to a casting agency but needs a couple to pose as grandparents and when Loretta and Eddie fall out Jodie has a plan of her own. Let down by her meat supplier Joyce asks Mateo to help so he enlists Les's aid, leading them to a dodgy farm where the meat is not what it seems - until Sam exposes its origins. Sam also engages Joey and Tiger to strip to their underpants to promote a local bar, sadly the wrong one. Kenneth meanwhile believes there is a spy in the salon when Troy wises up to his indolence and side-line as a taxi driver though Troy has news of his own.

Troy arrives in Benidorm and is annoyed with Kenneth over his unlicensed taxi service whilst Kenneth's slovenly life-style almost leads to the end of Liam being his flat-mate though all is ultimately resolved. With Loretta having taken Jodie to England for her TV commercial the other members of the Dawson family separately plan to make use of her room in the upmarket Beltoro hotel. Unfortunately they all arrive at the same time and get thrown out whilst Mateo fails to expose Sam's side-line to Joyce.

Joyce asks Sir Henry to cover while she is at her conference in Barcelona, while Neville steps into Les's shoes during the time he is back in the UK. Sam gets free tickets for the dinosaur park and Liam has a day off, giving him the perfect opportunity to address his childhood fear of dinosaurs. When Tiger and Joey hear about the free trip they decide that they want to get involved too, but end up being roped into being the entertainment for the park's visitors, with disastrous results.

In this episode, Sir Henry is still standing in for Joyce as the Solana is due to put on a psychic convention. Sam sees a chance to boost her income, but Psychic Sue becomes suspicious of her. Billy receives some life-changing advice from Uri Geller, but drives his family crazy with his new positive way of thinking. Meanwhile, Tiger and Rob decide that Joey's mathematical talents would come in handy for a profitable trip to the casino, and Pauline reveals that she is pregnant, but who is the father?

A religious festival arrives in benidorm where no alcohol is allowed but the guests at the Solana are determined to ignore it.

Joyce returns from Barcelona as the alcohol ban ends - to the guests' delight., whilst Pauline finds herself succumbing to Malcolm, to her family's horror. Malcolm seems to have the upper hand, until Kenneth comes out with a revelation. Kenneth is also perturbed when he wrongly suspects that Liam has joined a self-help group to confront his unhappy childhood and seeks advice from Jacqueline and Troy. Elsewhere Monty fails to dupe Loretta into buying a holiday home though his affair with Joyce is exposed and Loretta saves her from humiliation whilst Eddie mourns a deceased friend and Rob makes a career decision.

A ten year old illegal hotel worker accidentally pollutes the swimming pool with weed killer so Joyce organizes a trip to the circus for the guests whilst it is refilled and, after a slow start, alcoholic clown Bean rallies the other performers and hotel staff to put on a hugely successful show. In the mean time Monty pulls strings to get the pool cleaned in time and an evening concert by Jacqueline's friends Madness rounds off a perfect day for the guests, ensuring the continued success of the Solana hotel. There are still setbacks for some but Monty has a proposal for Joyce.

Joyce is interviewing for the entertainments manager job and is compromised by drunken clown Bean into making him a dubious children's entertainer and, with no other applicants, reluctantly gives the post to Monty. His first booking is magic act Crostini and Co but they are a disaster only saved by Bean. Liam returns to the hair salon now owned by Jacqueline where they have to hide Kenneth from love-sick giant Vladimir whilst Callum's sexual boasts are exposed as false and Loretta still believes that Cyd is a gold digger.

Monty searches for an entertainment star for the Solana.

Kenneth pretends to be straight to get out of unwanted attention.

Whilst Rob wins Cyd back and Noreen welcomes her twin sister Doreen Monty has a double problem - the deranged Sammy begging for a gig and the fact that he has spent all the entertainments budget. Jacqueline rumbles Nigel and Dennis whilst Liam disapproves of Kenneth cashing in on a customer's scratch card. Worse is to come when Sammy finally takes the stage.

Pauline is surprised to find her book has been published after Doreen secretly submits it but Noreen is shocked by its erotic content and the arrival of its publisher Malcolm, Pauline's ex-lover. Joyce is also horrified to learn Monty has signed a contract with Sammy Valentino and forces him to provide a get-out clause. Meanwhile Nigel and Dennis have cause to thank Les, leading to the arrest of somebody more dangerous, whilst Sheren and Billy enjoy a romantic day out. Nigel and Dennis depart with their prisoner but Les also disappears.

Kenneth goes all Shawshank after he is bricked in the Solana.

An inept Elvis impersonator tells Joyce the hotel is about to be sold whilst an airport strike prevents the Dawsons from returning home in time for Sheren and Billy's anniversary party. Fortunately Eddie meets an old friend who solves the problem whilst an unexpected announcement from Sam's boyfriend Angelo makes her realize how much Joey means to her. Joyce gets a further shock when she hears of Monty's new job but she has reckoned without his change of heart and they unite to foil Sir Henry.